As we come out of this pandemic, we are starting to see more and more customers opening their doors to not only visits to help them with a specific issue but also visits to talk about general product topics.
As an outside salesperson, the last 15 months have been difficult but not impossible to stay in touch with our customers. At Fullerton, we found many ways to stay in touch and provide the solutions we have been known for. It wasn't easy, we had to create a new mindset amongst a sales team that has been used to driving to a customer and doing face-to-face sales calls. We persevered and came out in a much stronger position had we decided to sit back and wait this out.
Our team is finding the hard work we have done for 15 months is opening new doors to opportunity. As a solutions provider it's even more important for us to keep touching the business all day and every day. Anybody can sell a product but we look to provide a solution to help with productivity gains in many different ways such as improved tool life or cycle time reductions. We also look at part process to see if we may have a better solution.
Today we are seeing these opportunities to make these face-to-face visits starting to become more and more frequent. We are all looking forward to helping you the customer find a solution to your most pressing issues.
